Delivering the best possible guest experience at Aqua Expeditions is our number one priority. We’re fully invested in treating every guest to the trip of a lifetime and our investment in a 1-to1 staff to guest ratio stands behind that objective. And with years of experience working in a small-ship environment, Aqua Expeditions staff just always seem to know what guests want before they want it.
Especially in luxury travel, the ability to recruit and retain the right people is critical to being successful. Hiring and rewarding staff that anticipate what guests want before they want it, that go the extra mile – above and beyond the call of duty. As our guests know, great service can be as simple as receiving a smart suggestion on where to go for dinner in Lima after a trip on the Amazon, the best place to buy silk and handmade crafts in Vietnam or being greeted personally by name with a warm and friendly smile.
“We spend a great deal of time finding the right people and making sure they’re equipped to give our guests an excellent experience” says Francesco Galli Zugaro, CEO Of Aqua Expeditions.
We asked our Cruise Directors, Karmelita Arbulu on the Aqua Amazon, Nocely Reyes on the Aria Amazon and Country Manager, Kim Loan Le on the Aqua Mekong, to handpick staff on board their vessels that have recently shown exemplary performance on board our ships and gone beyond the call of duty.
Here’s what they have to say…
Aqua Amazon Team Accolades to:
Assistant Waiter: Jose Lanci
Pastry Chef: Denis Silva
Aria Amazon Team Accolades to:
Cabin Steward and Aqua Band Musician: Oscar Rimachi
Maintenance: Luis Arbildo
Aqua Mekong Team Accolades to:
Bartender: Leang Koemnich
“Koemnich shows great initiative on a daily basis. He is wonderful with guests, always polite and engaging. He is responsible and can always be relied on to complete any task assigned to him. He is proactive in dealing with things and has a great eye for detail.”
Cabin Steward: Phearak Phal
‘Phearak is always working hard and always available to help, he goes the extra mile and regularly helps out other departments beyond his regular duties and he is a great team player. He is extremely thorough and has great attention to detail. He is also very good at interacting with guests, he has great people skills and is always smiling.”
Electrician: Duc Dang Minh
“Duc is hardworking and attends to all the maintenance issues in a timely manner, often at the last minute and at any time of day, often managing several different projects at once and with very tight deadlines. He is a great multitasker and very good under pressure. We have been relying on him very heavily the past month and he never complains.”
We value each and every one of our team members on the 200+ family we have created at Aqua Expeditions. Kudo’s to them ALL!