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Booking Policies for Independent Travelers

One defining advantage of Aqua Expeditions luxury cruise ships is the small capacity compared with other river cruises or a river lodge. Thus we recommend our guests book early, especially if your desired travel dates are not flexible. People typically book their Aqua Expeditions Cruise at least 10 to 18 months in advance, however, we will always do our best to accommodate your desired cruise dates.

When you book your 3, 4 or 7-night Aqua Expeditions River cruise, you will receive an email confirmation 90 days prior to the start date for your cruise, following your final payment. We ask that you read these terms and conditions prior to arrival.

Further details regarding Aqua Expeditions booking policies for independent travelers are listed below:

ONLINE BOOKING POLICY

A deposit of US $400 per person is required to confirm the booking.
Reservations made 90 days or less prior to departure: A full, non-refundable payment is required to confirm the booking.

ONLINE BOOKING CANCELLATION POLICY*

  • Cancellations made 121 days or more before departure: Partial payment will be refunded, less a US$ 200 service charge plus third party credit card charges of approx. 4% on the total cruise ticket price per person.
  • Cancellations made 120 to 91 days prior to departure: Partial payment will be refunded, less a US$ 400 service charge plus third party credit card charges of approx. 4% on the total cruise ticket price per person.
  • Cancellations made 90 days or less prior to departure: Full payment will be applied as the cancellation penalty.

ONLINE/ EMAIL/ PHONE BOOKINGS RESERVATIONS & PAYMENTS

  • For Reservations made 91 days or more before departure: A deposit of US $400 per person is required to hold the booking. The final balance is required 90 days prior to departure. If the payment is not received on time, space(s) will be automatically released. 
  • For Reservations made 90 days or less prior to departure: A full, non-refundable payment is required to confirm the booking. 

ONLINE / EMAIL/ PHONE RESERVATIONS CANCELLATION POLICY* 

  • For Cancellations made 121 days or more before departure: The deposit will be refunded, less a US $200 service charge per person, plus third-party credit card charges of approx. 4% of the total cruise ticket price per person (if you made the booking online)
  • For Cancellations made 120 to 91 days prior to departure: All deposits are non-refundable.
  • For Cancellations made 90 days or less prior to departure: Full payment will be applied as the cancellation penalty. 

GROUP RESERVATIONS & PAYMENTS (8 PAX OR MORE)

  • For Reservations made 121 days or more prior to departure: An initial deposit of US $400 per person is required to confirm the booking, with a second deposit of US $400 per person 120 days before departure. The final balance is required 90 days prior to departure. 
  • For Reservations made 120 days to 91 days prior to departure: A deposit of US $800 per person is required to confirm the booking. The final balance is required 90 days prior to departure. 
  • For Reservations made 90 days or less prior to departure: A full, non-refundable payment is required to confirm the booking. 

GROUP CANCELLATION POLICY*

  • For Cancellations made 121 days or more prior to departure: The deposit will be refunded, minus a US $200 service charge per person. 
  • For Cancellations made 120 to 91 days prior to departure: All deposits are non-refundable. 
  • For Cancellations made 90 days or less prior to departure: Full payment will be applied as the cancellation penalty. 

 

REFUND POLICY

Please note that Aqua Expeditions will only refund to the same bank account or credit card previously used to make payments.

DEPARTURE DATE CHANGE POLICY

Aqua Expeditions permits guests to change the departure date of their cruise at least 181 days prior to their original date of departure without penalty. A fee of US$ 200 per person will be applied for date changes made between 180 and 121 days prior departure. No date changes are permitted within 120 days from departure.

WATER LEVELS & ITINERARIES

Itineraries are subject to change due to weather conditions and time of year. River and tributary levels

may vary, and thus navigation times and excursions may need to be modified at the captain’s discretion. All times indicated are approximate, and are also subject to change. At times embarkation and disembarkation points for guests may need to be modified. We will make every possible attempt to minimize disruption to travel plans. Aqua Expeditions will make every reasonable attempt to cover cost of transferring guests to and from original port of embarkation.

MEDICAL AND HEALTH

Guests should be in good physical health in order to be able to make the most of their cruise. Exploring the area involves the use of small, motorized skiffs and at times may include some wet landings. Daily excursions may include walking on irregular terrain, and getting in and out of the skiffs occasionally requires some physical effort. Walking excursions may last up to one hour. Malaria and yellow fever vaccinations are not required for Peru bound travelers coming into the Amazon region, but are recommended.

TRIP CANCELATION INSURANCE

Travelers are strongly advised to purchase trip cancellation insurance, which will reimburse the cost of air tickets and other non-refundable trip payments. International medical, baggage loss, and delay insurance are also recommended. Aqua Expeditions assumes no liability for lost or stolen personal belongings.

VESSEL REPLACEMENT

Aqua Expeditions reserves the right to substitute another vessel for the Aria Amazon or Aqua Mekong if considered necessary (i.e. force majeure or mechanical failure). If the travelers do not take this option, Aqua Expeditions reserves the right to cancel the trip upon a refund pro rata per cruise night not used or, as an alternative, will offer credit toward a future cruise on the Aria Amazon or Aqua Mekong.

DIETARY NEEDS

Aqua Expeditions should be contacted at least 30 days prior to embarkation regarding travelers’ specific dietary needs. Every effort will be made to cater to special dietary needs, and to accommodate special requests, subject to a given product’s availability.

TRAVELERS’ RESPONSIBILITIES

Travelers have responsibilities toward both their fellow passengers and the Aqua Expeditions’ crew. Every passenger should review the conditions contained in the trip itinerary, observe all safety requirements on board and on excursions, and act in an appropriate and respectful manner toward the crew members and their fellow travelers.

NO DISCOUNT POLICY

Published rack rate prices established by Aqua Expeditions apply across all sales outlets and sales channels without exception. Aqua Expeditions reserves the right to suspend relations with any company that fails to respect this rate parity by promoting our itineraries below our published rates.

 

*In the event of cancellations, wire fees and credit card commissions will be deducted when calculating refunds.