Agency Booking Policies


BOOK WITH FLEXIBILITY AND PEACE OF MIND IN TIMES OF COVID- 19*

We have revised our terms and conditions for all bookings made in 2022 with the aim of offering flexibility and peace of mind for your guests’ future travel plans. Our flexible booking conditions allow for rebooking and postponing their trip free of charge so they may experience a truly authentic and memorable Aqua Expeditions journey.

 

BOOKING POLICY

  • For courtesy holds:
    Any FIT reservation will be recorded as a courtesy hold for a maximum of 7 days. For groups of a minimum of 8 passengers on the Aqua Blu, a courtesy hold for a maximum of 3 days will be given. Aqua Expeditions staff will contact Agent to process the payment as per standard T&Cs.
  • For confirmed bookings:
    A deposit of US$ 400 per person is required to confirm the booking. Reservations made 90 days or less prior to departure: A full, non- refundable payment is required to confirm the booking.

 

FIT and Group Booking Terms and Conditions are applied as follows:

 

CREDIT CARD PAYMENTS POLICY

Please note that all payments for final balances from our Tour Operator and Destination Management Company partners must be paid in the form of bank wire transfers. Aqua Expeditions does not accept credit card payments for final balances from Tour Operators and Destination Management Companies.

 

FIT RESERVATIONS & PAYMENTS

  • Reservations made 90 days or less prior to departure: A full, non-refundable payment is required to confirm the booking.
  • Reservations made 91 days or more before departure: A deposit of US $400 per person is required to confirm the booking. The final balance is required 90 days prior to departure. If the payment is not received on time, space(s) will be automatically released. 

 

GROUP RESERVATIONS & PAYMENTS (8 PAX OR MORE)

  • Reservations made 121 days or more prior to departure: An initial deposit of US $400 per person is required to confirm the booking, with a second deposit of US $400 per person 120 days before departure. The final balance is required 90 days prior to departure.
  • Reservations made 120 days to 91 days prior to departure: A deposit of US $800 per person is required to confirm the booking. The final balance is required 90 days prior to departure.
  • Reservations made 90 days or less prior to departure: A full, non refundable payment is required to confirm the booking. 

 

FLEXIBLE TERMS & CONDITIONS FOR NEW BOOKINGS

  • We offer to postpone the booking to any date in the next 12 months from the original date of departure in the same destination without any administration fees.
  • Possibility to transfer to another vessel with full deposits deducted from final payment. The final payment will be adjusted according to the Aqua vessel chosen, the time of the year and departure selected.
  • All payments received will be transferred to the new, rescheduled booking.
  • In case a travel date cannot yet be determined, Aqua will extend a voucher for future travel credit, equal to the dollar amount paid. The voucher must be redeemed within 12 months from the original date of departure and can be applied towards any destination, vessel, or duration.

 

FLEXIBLE TERMS & CONDITIONS FOR EXISTING DEPOSITS AND FULLY PAID BOOKINGS

  • We offer to postpone the booking to any date in the next 12 months from the original date of departure in the same destination and on the same vessel without charging any administration fees or penalties.
  • We provide the guarantee of “No rate change”, with no additional fees for the postponed trip if choosing the same cruise duration and vessel.
  • Possibility to transfer to another vessel with full deposits deducted from final payment. The final payment will be adjusted according to the Aqua vessel chosen, the time of the year and departure selected.
  • All payments received will be transferred to the new, rescheduled booking.
  • In case a travel date cannot yet be determined, Aqua will extend a voucher for future travel credit, equal to the dollar amount paid. The voucher must be redeemed within 12 months from the original date of departure and can be applied towards any destination, vessel, or duration.

 

DISCLAIMER FOR NEW BOOKINGS

Entry requirements from the local governments in the destinations where we operate are continually changing and are impacting our ability to operate. In confirming travelers’ booking, they accept that Aqua Expeditions may be forced to change their departure date if operating is not possible due to restrictions imposed by the governing travel authorities in Peru, Indonesia, Vietnam, and Cambodia. In this instance, the flexible booking conditions outlined will apply.

 

CANCELLATION POLICY**

  • Cancellations made 121 days or more before departure: The deposit will be refunded, less a US $200 service charge per person.
  • Cancellations made 120 to 91 days prior to departure: All deposits are non-refundable.
  • Cancellations made 90 days or less prior to departure: Full payment will be applied as the cancellation penalty. 

 

REFUND POLICY

Please note that Aqua Expeditions will only refund to the same bank account or credit card previously used to make payments.

 

WATER LEVELS & ITINERARIES

Itineraries are subject to change due to weather conditions and time of year. River and tributary levels may vary, and thus navigation times and excursions may need to be modified at the captain’s discretion. All times indicated are approximate, and are also subject to change. At times embarkation and disembarkation points for guests may need to be modified. We will make every possible attempt to minimize disruption to travel plans. Aqua Expeditions will make every reasonable attempt to cover the cost of transferring guests to and from the original port of embarkation.

 

MEDICAL AND HEALTH

Guests should be in good physical health in order to be able to make the most of their cruise. Exploring the area involves the use of small, motorized skiffs and at times may include some wet landings. Daily excursions may include walking on irregular terrain and getting in and out of the skiffs occasionally requires some physical effort. Walking excursions may last up to one hour. Malaria and yellow fever vaccinations are not required for Peru-bound travelers coming into the Amazon region but are recommended.

 

TRIP CANCELATION INSURANCE

Travelers are strongly advised to purchase trip cancellation insurance, which will reimburse the cost of air tickets and other non-refundable trip payments. International medical, baggage loss and delay insurance are also recommended. Aqua Expeditions assumes no liability for lost or stolen personal belongings.

 

VESSEL REPLACEMENT

Aqua Expeditions reserves the right to substitute another vessel for the Aria Amazon or Aqua Mekong if considered necessary (i.e. force majeure or mechanical failure). If the travelers do not take this option, Aqua Expeditions reserves the right to cancel the trip upon a refund pro-rata per cruise night not used or, as an alternative, will offer credit toward a future cruise on the Aria Amazon or Aqua Mekong.

 

DIETARY NEEDS

Aqua Expeditions should be contacted at least 30 days prior to embarkation regarding travelers’ specific dietary needs. Every effort will be made to cater to special dietary needs and to accommodate special requests, subject to a given product’s availability.

 

TRAVELERS’ RESPONSIBILITIES

Travelers have responsibilities toward both their fellow passengers and the Aqua Expeditions’ crew. Every passenger should review the conditions contained in the trip itinerary, observe all safety requirements on board and on excursions, and act in an appropriate and respectful manner toward the crew members and their fellow travelers.

 

RATE PARITY POLICY

Published rack rate prices established by Aqua Expeditions apply across all sales outlets and sales channels without exception. Aqua Expeditions reserves the right to suspend relations with any company that fails to respect this rate parity by promoting our itineraries below our published rates.

*In the event of cancellations, wire fees and credit card commissions will be deducted when calculating refunds.

**In the event of cancellations, wire fees, and credit card commissions will be deducted when calculating refunds.